Delivery Policy
At HolyAgro, we are committed to delivering fresh, safe, and high-quality products to our customers in a timely manner. This Delivery Policy explains how orders are processed and delivered.
1. Delivery Areas
We currently deliver our products within Bangladesh.
Delivery availability may vary depending on your location. In some remote or rural areas, delivery time may take longer than usual.
2. Delivery Time
- Orders are usually processed within 24–48 hours after confirmation.
- Standard delivery time is 2–5 working days, depending on the delivery location.
- Delivery times may vary due to weather conditions, holidays, natural disasters, or unforeseen circumstances.
3. Delivery Charges
- Delivery charges depend on the order value, weight, and delivery location.
- The applicable delivery fee (if any) will be shown at checkout before placing the order.
- Promotional offers or free delivery campaigns may apply from time to time.
4. Order Confirmation & Tracking
- Once your order is placed, you will receive an order confirmation via phone, SMS, or email.
- After dispatch, delivery updates may be provided depending on the courier service.
5. Delivery Method
We deliver products through trusted third-party courier services or our own delivery system to ensure safe and timely delivery.
6. Receiving the Order
- Please ensure that someone is available to receive the order at the provided delivery address.
- Customers are requested to check the package at the time of delivery.
- If any item is damaged, missing, or incorrect, please inform the delivery personnel immediately or contact our support team.
7. Failed Delivery
A delivery may be considered failed due to:
- Incorrect or incomplete delivery address
- Customer unavailability at the delivery location
- Failure to respond to delivery calls
In such cases, re-delivery may incur additional charges.
8. Delays
While we strive to deliver on time, HolyAgro is not responsible for delays caused by:
- Natural disasters
- Political unrest or strikes
- Courier service disruptions
- Events beyond our control
9. Contact Us
If you have any questions regarding delivery, please contact us:
📧 Email: hello@holyagro.com
📞 Phone: [Your Phone Number]